Frequent questions
General information
How should I take care of my products?
Hand wash in cold water and do not tumble dry.
How can I find out the sizes of the products?
Our products are one size fits all.
Are the products guaranteed?
Only if you are not satisfied with the product can you return it.
What are the delivery times?
Free shipping with UPS ground depending on the distance taking into account that our warehouse is located in Florida.
Where do you ship the orders from?
Florida.
What do I do if I want to return a product?
You can return the product at your own risk.
What payment methods do you accept?
Can I track the order?
Do you offer free shipping?
How can I report a problem with my order?
How long do I have to make a claim for a return / exchange?
What do I do if I am not satisfied with the quality of the product?
What do I do if my product doesn't fit?
Where are returns sent?
How do I check the status of my order?
If I order more than one item, will they all be shipped together?
Can I mark my order as a gift?
What cards do you accept?
Can I get an invoice?
I have received an incorrect product, what should I do?
I am missing an item in the order, what should I do?
Can I cancel my order? If the shipment has not been made yet
I have not received my order
Where can I see updates on the status of my order?
How do I know if my order has been shipped?
If I make a return, when will I receive my refund?
What is the return policy?
Are the payments safe?
How can I unsubscribe from your emails?
Deactivating through the link in your email.
How can I register and receive your emails?
Registering again.
How can I get in touch with you?
Send us an email to: ayuda@dulcestravesuras.com
Who do I contact if I have problems during the shipment of my order?
Send us an email to: ayuda@dulcestravesuras.com
How is Dulces Travesuras adapting to COVID-19?
Dulces Travesuras works with partner logistics centers to print and ship our orders. We are regularly communicating with them for the latest updates on the situation. Our alternative logistics center is still operating and we continue to accept orders. Management and shipping will take longer to reach you. Your support means a lot to us, especially now. Stay safe and take care of yourself.
Is it safe to buy online?
Both Dulces Travesuras and our suppliers are taking the necessary hygienic measures to safeguard the health of our employees and customers. Shopping online is still completely safe and there is no scientific evidence that the virus can be spread through shipments.
If I buy now, will I receive my order?
Yes. All our shipments include tracking, so you will know at all times where your order is. We recommend you keep abreast of changes in the legislation in your area that may affect postal and parcel companies, as these could lengthen the shipping time.