Frequent questions

General information

How should I take care of my products?

Hand wash in cold water and do not tumble dry.

How can I find out the sizes of the products?

Our products are one size fits all.

Are the products guaranteed?

Only if you are not satisfied with the product can you return it.

What are the delivery times?

Free shipping with UPS ground depending on the distance taking into account that our warehouse is located in Florida.

Where do you ship the orders from?


What do I do if I want to return a product?

You can return the product at your own risk.

What payment methods do you accept?

Credit and debit cards.

Can I track the order?

Yes, in UPS.

Do you offer free shipping?

Yes, all shipments are free.

How can I report a problem with my order?

Online through the mail:

How long do I have to make a claim for a return / exchange?

30 days

What do I do if I am not satisfied with the quality of the product?

You can return the product if you are not 100% satisfied. We invite you to consult our Return Policies.

What do I do if my product doesn't fit?

In case the product does not fit, you can return it. The return is not free. We invite you to consult our Return Policies.

Where are returns sent?

Send us an email to the account of: we will send you the instructions to make your return.

How do I check the status of my order?

Online directly at UPS.

If I order more than one item, will they all be shipped together?

Yes, depending on availability.

Can I mark my order as a gift?

Yes, before finalizing the purchase you can indicate in the field of: Instructions for the seller, that you want it as a Gift.

What cards do you accept?

Visa, Mastercard, Amex and Discover.

Can I get an invoice?


I have received an incorrect product, what should I do?

Send an email with a photo to:

I am missing an item in the order, what should I do?

Send an email to:

Can I cancel my order? If the shipment has not been made yet

Yes, send us an email to:

I have not received my order

Please find out the UPS tracking number.

Where can I see updates on the status of my order?

Online directly at UPS.

How do I know if my order has been shipped?

You will receive a confirmation email.

If I make a return, when will I receive my refund?

It depends on your bank, but normally 5 to 7 days.

What is the return policy?

You have a period of up to 30 days to make a return. The product must be intact.

Are the payments safe?

Yes, all payments are made securely with encryption of your bank details for greater security.

How can I unsubscribe from your emails?

Deactivating through the link in your email.

How can I register and receive your emails?

Registering again.

How can I get in touch with you?

Send us an email to:

Who do I contact if I have problems during the shipment of my order?

Send us an email to:

How is Dulces Travesuras adapting to COVID-19?

Dulces Travesuras works with partner logistics centers to print and ship our orders. We are regularly communicating with them for the latest updates on the situation. Our alternative logistics center is still operating and we continue to accept orders. Management and shipping will take longer to reach you. Your support means a lot to us, especially now. Stay safe and take care of yourself.

Is it safe to buy online?

Both Dulces Travesuras and our suppliers are taking the necessary hygienic measures to safeguard the health of our employees and customers. Shopping online is still completely safe and there is no scientific evidence that the virus can be spread through shipments.

If I buy now, will I receive my order?

Yes. All our shipments include tracking, so you will know at all times where your order is. We recommend you keep abreast of changes in the legislation in your area that may affect postal and parcel companies, as these could lengthen the shipping time.